FAQ
Product Related
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What types of gear motors do you manufacture?
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Can I customize the gear motor specifications?
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What are the typical applications of your gear motors?
Our gear motors are widely used in smart home appliances, automotive systems, industrial automation, consumer electronics, medical devices, pet products, and robotics. They are ideal for compact spaces requiring precise motion and high torque.
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What voltage ranges do your gear motors support?
Our gear motors are primarily designed for low-voltage DC applications, with a voltage range of 1.5V to 36V. Certain models also support high-voltage AC operation, with input voltages ranging from 110V to 240V.
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What gear ratios are available?
We offer a wide range of gear ratios from 5:1 to over 3000:1, depending on the model and required torque/speed output.
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What is the output torque range of your gear motors?
Our gear motors typically provide torque from 10 mNm to over 500 mNm. For certain larger-sized gearboxes,high-torque versions can reach up to 15 N·m or more.
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What are the available motor sizes?
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Do you provide motors with encoders?
Yes, we can integrate magnetic or optical encoders for position and speed feedback, ideal for robotics and automation.
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Can I get motors with connectors or pre-soldered wires?
Yes, we offer flexible wiring options including JST connectors, Molex plugs, or custom wire lengths with soldered ends.
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Are your gear motors compatible with motor controllers or driver boards?
Yes, our motors are compatible with most standard motor drivers. We can also assist in recommending compatible controllers based on your voltage and current requirements.
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What is the noise level of your gear motors?
Our motors are optimized for low-noise operation. Specific models can achieve <35 dB under load.We can recommend the quietest option depending on your application.
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Are your gear motors suitable for outdoor or humid environments?
Yes, we offer motors with sealed casings, stainless steel shafts, and water-resistant features for harsh or humid environments. IP-rated options are available upon request.
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Do you offer gear motors with brakes or clutches?
Yes, we can provide motors with magnetic brakes or mechanical clutches for applications that require holding torque or safety stops.
Payment & Orders
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What payment methods do you accept?
We accept T/T (bank transfer), PayPal, and Alibaba Trade Assurance for secure payments.
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Can you issue invoices and shipping documents?
Yes, we provide proforma invoices, commercial invoices, and packing lists as required
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How do I place an order?
You can contact us via the inquiry form, email, or live chat. Once specs are confirmed, we’ll send a formal quotation and PI.
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Do you offer discounts for bulk purchases?
Yes, we offer volume-based pricing for bulk or long-term orders.
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How can I track my order status?
After shipment, we will send you the tracking ID and the tracking website. You can also contact our sales team anytime for real-time updates.
Technical Support & Warranty
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What kind of technical support do you offer?
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Do you offer repair services for damaged motors?
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Are wiring diagrams or manuals available?
Yes, wiring diagrams and basic installation guides are available for all models.
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What is your warranty policy?
We provide a 1-year warranty for manufacturing defects under normal use.
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Can I get samples for testing?
Yes, we offer paid samples for evaluation. Sample cost can be refunded with bulk orders.
Shipping & Delivery
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Which countries do you ship to?
We ship globally, including to the US, Europe, Southeast Asia, and more.
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What shipping methods are available?
We offer DHL, FedEx, UPS, EMS, and sea freight options depending on your preference and urgency.
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Do you provide tracking numbers?
Yes, tracking information will be provided once your order is shipped.
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Who pays for the shipping fee?
Shipping cost is typically borne by the buyer, but negotiable for bulk orders.
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How long does delivery take?
Delivery usually takes 3–10 days by express and 20–50 days by sea, depending on your location and shipping method—we ship directly from Shenzhen, China.
About Shunli Motor
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Are you a factory or a trading company?
We are a direct manufacturer with over 12 years of experience in micro gear motor production.
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Where is your factory located? Can I visit?
Our factory is located in Guangdong, China. Visits are welcome with prior appointment.
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Can you provide customer references or case studies?
Yes, we can share case studies or reference projects upon request, depending on confidentiality agreements.
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Do you have your own R&D team?
Yes, we have a professional engineering team that supports custom design, structure optimization, and rapid prototyping.
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Do you offer OEM/ODM services?
We offer both OEM and ODM services, and have established long-term partnerships with several international brands.
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Do you participate in international trade shows?
Yes, we regularly attend international exhibitions such as the Hannover Messe and SPS in Germany,AAPEX in the United States, Hong Kong Electronics Fair, and the Canton Fair (China Import and Export Fair), where we welcome in-person discussions.







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