After-sales Service FAQ

Technical Support Custom Development Samples and Testing Quotes, MOQs, and Lead Times International Trade Support After-sales Service

What precautions should be taken when installing a miniature geared motor?

During installation, ensure good coaxiality between the output shaft and the load structure, and avoid forced installation, lateral force, or axial impact. It is also necessary to confirm that the operating voltage, wiring method, rotation direction, load, and running time conform to the product specifications.

If the micro motor is connected to a lead screw, gear, coupling or other transmission components, it is recommended to confirm the fit tolerances and installation method during the design phase to avoid noise, vibration, increased current or shortened lifespan due to installation deviations.

How should one troubleshoot a micro geared motor that is overheating, making increased noise, or has insufficient torque?

It is recommended to stop the program from running for an extended period and check the following items:

● Does the power supply voltage meet the requirements?

● Does the actual load exceed the design range?

● Is the output shaft or transmission structure stuck?

● Is the installation misaligned or subjected to lateral forces?

● Is the motor stalled for an extended period of time?

● Does the working time and start/stop frequency exceed the set conditions?

● Is the ambient temperature too high?

● Has the gearbox been subjected to an impact or exhibited abnormal wear?

Customers can provide Shunli Motor with product models, order batches, operating videos, test data, and abnormal samples for further analysis by technical or quality personnel.

How does Shunli Motor handle product quality issues?

Upon receiving quality feedback, Shunli Motor will first confirm the product model, production batch, fault symptoms, usage conditions, and quantity of abnormalities, and analyze the defective samples as needed.

The processing flow typically includes:

1. Identify the problem and its scope of impact;

2. Trace relevant materials, production, and testing records;

3. Analyze the reasons related to design, materials, processing, assembly, or use;

4. Develop temporary handling and corrective measures;

5. Verify the effectiveness of the improvements and provide feedback to customers.

For major or batch anomalies, corresponding problem analysis and improvement reports can be provided according to project requirements.